1. Introduction
This Privacy Policy explains how Lux Apartment Finders ("Lux AF," "we," "us," or "our") collects, uses, and protects your personal information. By using our website or submitting your information through our application form, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this policy, please discontinue use of our website.
2. Information We Collect
a. Information You Provide
We collect personal information you voluntarily provide, including:
- Name, phone number, and email address
- Current location and desired area within New Jersey
- Budget range, bedroom count, and lease preferences
- Gross monthly income range
- Credit score range and background history (self-reported)
- Amenity preferences and any additional notes you share
b. Information Collected Automatically
When you visit our website, we may automatically collect non-identifiable information such as:
- IP address and browser type
- Device and operating system details
- Referring URLs and session duration
3. How We Use Your Information
We use your information to:
- Match you with apartment communities in our portfolio that fit your search criteria
- Schedule tours and coordinate with leasing offices on your behalf
- Communicate search updates and follow-ups with you directly
- Improve our matching process and service quality
Important: Lux Apartment Finders is a locating service and does not make rental decisions. Approval is determined solely by each property based on its own screening criteria. We do not sell your personal information to third parties for marketing purposes.
4. Information Sharing
We may share your information with:
- Licensed Lux AF agents assisting in your apartment search
- Apartment communities or management companies to confirm referrals and schedule tours
- Service providers who assist us in operating our platform, bound by confidentiality agreements
- Legal or regulatory authorities when required by law
We do not share your self-reported credit or background information with apartment communities without your knowledge. This information is used internally to help our agents guide you toward properties where you are most likely to qualify.
5. Credit & Background Information
Any credit score range or background history you provide through our form is self-reported and used solely to help us match you with appropriate properties. We do not run credit checks or background checks directly. Each property conducts its own screening independently.
Requirements vary by property, and factors such as credit, rental history, and background are evaluated differently depending on the community. We cannot guarantee approval or availability at any specific property.
6. Your Communication Preferences
By submitting your information, you consent to receive communications from Lux Apartment Finders and our agents via phone, text, or email in connection with your apartment search.
You may opt out at any time by:
- Replying STOP to any text message
- Clicking Unsubscribe in any email
- Emailing us at hello@luxapartmentfinders.com
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. When no longer needed, your data is securely deleted or anonymized.
8. Security
We implement reasonable administrative, technical, and physical security measures to protect your information. Our database is hosted on a secured server with restricted access. However, no method of transmission or storage is completely secure, and you share data at your own risk.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccuracies in your personal information
- Request deletion of your personal information
- Opt out of communications at any time
To exercise any of these rights, please contact us at hello@luxapartmentfinders.com. We will respond to your request within 30 days.
10. Minors
Our services are intended for individuals 18 years of age and older. We do not knowingly collect or store information from minors. If we become aware that a minor has submitted information, it will be deleted promptly.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our operations or applicable law. Updates will appear on this page with a revised "Last Updated" date. Continued use of our website indicates acceptance of the revised policy.
12. Contact Information
Lux Apartment Finders
New Jersey
Email: hello@luxapartmentfinders.com
Website: luxapartmentfinders.com